What does Retained Support offer?

Retained support customers are able to choose from our entire range of IT support services. The two main options for retainer contracts are:

• Retained IT Support - Comprehensive cover for your organisation including on-site support from our engineers.
• Remote Only Retained IT Support - This option uses only our remote software to fix issues within your organisation. This way we can keep costs down and only charge for additional work when a site visit is completely necessary.

All retained packages require a full, company wide audit to ensure that all relevant information regarding your network and requirements is captured and the support plan scaled to fit your business. The cost of this audit is refunded to customers taking out a retainer.

Who would benefit from retained IT Support?

This is a no-surprises, fixed price service which ensures you know how much you will spend on your support and budget accordingly. This means that customers don't have to worry about additional costs if they send in a support request and we can respond much more quickly without having to sign off service requests.

What does it cost?

Retained support is provided on a fixed price, pre-paid monthly contract. The monthly cost of the retainer is based on the number of servers and either the number of PC's or Users, which ever is most cost effective for the customer.

Is there a service level agreement?

Each retined support contract is delivererd against a full Service Level Agreement. This outlines all response times for support requests and defines how these are prioritised.

Compare IT Support options

To compare our support options please click here.