IT Support
As every organisation and their IT support requirements and in-house skills are different, Kinetic IT Support services are tailored to your business requirements to ensure the correct level of service is provided. Our support packages offer cover from 1 to 250 users.
Our dedicated Help desk (0845 258 1559) is operated 08:00 - 18:00 Monday - Friday. 24 x 7 cover is available on certain packages.
Our hardware, software and network support provides a guaranteed response within agreed timescales for most major brand hardware and software. Our tailored approach to support means that key equipment can be covered on a response time as little as two hours to site, and other equipment on, for example, next day.
In order to minimise the time taken to resolve issues and keep support costs to a minimum we offer support either by telephone or remote assistance on your systems. Our web based support request area informs all our engineers by email direct to their mobile devices to speed up response times. If necessary, support requests will only be accepted from nominated, authorised individuals within your organisation.
Our competitive rates provide a qualified engineer to your premises to solve problems on a fixed callout and hourly rate. All our engineers complete time sheets which can be used to provide end of month departmental breakdowns for all your IT costs. Our support Engineers have experience in all mainstream software and hardware technologies, plus the backup of 2nd line support from manufacturers and software vendors to ensure that problems are resolved in a professional and timely manner.